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Customer consultation: Customers contact Zhengzhou Lijia by telephone, email, official website message or on-site visit to express their intention to customize thermal spraying equipment. The company's professional pre-sales customer service team will respond as soon as possible, warmly receive customers and collect preliminary information.
In-depth research: Arrange experienced technical engineers to connect with customers and start in-depth communication. Engineers will have a detailed understanding of the customer's industry, such as aerospace, automotive manufacturing, petrochemical, etc., as well as the specific application scenarios of the equipment, including the material, shape, and size of the workpiece to be processed, the desired coating performance (such as hardness, wear resistance, corrosion resistance, high temperature resistance, etc.), as well as key factors such as production scale and budget range. The full communication at this stage lays the foundation for subsequent precise customization.
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Technical team discussion: The company organizes a technical team composed of senior engineers, material doctors, etc., to discuss according to customer needs. Combined with the technical knowledge base and industry experience accumulated by Zhengzhou Lijia for many years, we explore a variety of feasible technical routes, from the selection of spraying process (such as supersonic spraying, plasma spraying, etc.) to the setting of key parameters of the equipment, and carry out a full range of ideas.
Customized plan formulation: According to the results of the discussion, we will tailor a detailed customized plan for thermal spraying equipment for customers. The solution covers the overall architecture design of the equipment, including various modules such as spray gun system, powder feeding system, and control system; Clarify the core components and materials selected to ensure the performance and quality of the equipment; At the same time, it provides accurate process parameter recommendations, such as spraying distance, spray gun moving speed, powder feeding rate, gas flow, etc., so that the equipment can meet the customer's specific requirements for coating.
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Internal Audit: The customized plan is first rigorously audited within the company. The technology research and development department, quality control department, production management department and other departments jointly participate in the evaluation of the scheme from multiple perspectives such as technical feasibility, quality reliability, and production operability. With professional knowledge and practical experience, each department puts forward optimization suggestions to ensure that the solution has no technical loopholes, meets the company's quality standards, and can be implemented smoothly under the existing production conditions.
Customer confirmation: Present the optimized customized solution to the customer, and explain the core points, advantages and expected effects of the solution to the customer in an easy-to-understand manner. Arrange on-site demonstrations or simulation experiments to let customers intuitively feel the operation of the equipment and the coating preparation process, and ensure that customers fully understand and agree with the content of the solution. Customers can put forward modifications according to their own actual conditions, and the company will continue to optimize until customers are satisfied.
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Ⅳ. The contract is signed Clause drafting: After the customer confirms the customized plan, the company's business team negotiates with the customer to formulate the contract terms according to the details of the plan. The contract clarifies the key information such as the specification and model, technical parameters, quality standards, delivery time, price, payment method and other key information of the equipment, and covers the after-sales service content, such as warranty period, technical support methods, training services, etc., to protect the rights and interests of both parties.
Contract signing: Both parties formally sign the contract on the basis of equality, voluntariness and consensus. Zhengzhou Lijia strictly follows the contract and starts the follow-up production process, and the customer pays the corresponding payment in accordance with the contract, opening a new chapter of close cooperation.
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Raw material procurement: According to the customized plan and contract requirements, the procurement department acted quickly to select high-quality suppliers around the world and procure raw materials that meet high standards, such as special steels, high-performance powder coatings, precision electronic components, etc., to ensure the basic quality of equipment.
Production and processing: The production department organizes production in accordance with the rigorous technological process. Skilled technical workers use advanced CNC machining equipment and automated assembly tools to carefully process raw materials into equipment parts, and carry out strict component quality inspection to ensure that each part meets the design accuracy requirements. Then, in a clean and orderly assembly workshop, the parts are accurately assembled to complete the main body of the equipment.
Debugging optimization: After the equipment is assembled, the professional debugging engineer will debug it comprehensively. Simulate various actual working conditions, repeatedly test the spraying performance, stability, automatic control and other functions of the equipment, fine-tune the process parameters and optimize the equipment structure according to the test results, so as to ensure that the equipment reaches the best operating state before delivery.
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In-plant self-inspection: The company has a professional quality testing laboratory, equipped with advanced testing equipment, such as coating hardness tester, porosity analyzer, adhesion tester, equipment operation parameter monitor, etc. Before the equipment leaves the factory, a full range of in-plant self-inspection is carried out on the equipment, including the inspection of the appearance and structural integrity of the equipment, as well as the in-depth test of the coating preparation performance, to ensure that the indicators of the equipment meet the quality standards agreed in the customized plan and the contract.
Third-party testing (if necessary): For some projects with extremely high quality requirements and strict industry supervision, the company can arrange for the equipment to be sent to an authoritative third-party testing agency for testing at the request of customers or in accordance with industry practices. The third-party testing agency relies on professional and independent testing methods to re-verify the quality of the equipment and provide customers with additional quality assurance.
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Equipment delivery: After the equipment has passed all quality inspections, the company will deliver the equipment to the customer's designated location safely and timely according to the logistics method agreed in the contract. Whether it is by sea, air or land, we will track the logistics information throughout the process to ensure the smooth arrival of the equipment, and assist customers to complete the unloading, installation and other work of the equipment.
Operation training: In order to enable customers to skillfully operate and maintain customized thermal spraying equipment, the company sends senior technical engineers to the customer site to provide operation training services. The training content covers the basic operation process of the equipment, daily maintenance points, common troubleshooting methods, etc., through the combination of theoretical explanation, on-site demonstration and practical operation guidance, so that the customer's technical personnel can quickly get started, ensure the stable operation of the equipment in the hands of the customer, and give full play to the maximum efficiency.
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Regular return visits: The after-sales service team establishes customer files, regularly visits customers, understands the use of equipment, and collects customer feedback. Timely answer the technical problems encountered by customers in the process of use, and provide customers with continuous technical support.
Emergency maintenance: If customers encounter sudden equipment failures, they can call the 24-hour service hotline at any time, and the after-sales service team will respond quickly and assist customers in troubleshooting problems through remote guidance. For faults that cannot be solved remotely, technicians will be arranged to rush to the site according to the customer's location to repair the equipment in the shortest possible time to ensure the continuity of the customer's production.
Through the above rigorous and meticulous thermal spraying equipment customization process, Zhengzhou Lijia is committed to creating exclusive thermal spraying equipment solutions for each customer, helping customers improve production efficiency, optimize product quality, and achieve outstanding achievements in their respective fields.
